Job Description
Responsible for overseeing and coordinating daily operational activities to ensure the efficient and effective management of properties. This role focuses on implementing operational strategies, optimizing processes, and supporting the Line Manager to maintain high standards of service delivery. The ultimate goal is to enhance tenant satisfaction, streamline operations, and contribute to the overall success and profitability of the properties.
Skill Requirements
- Bachelor’s degree in relevant field or Advance Diploma with equivalent years of experience
- 3 - 5 years of relevant experience
- Previous experience in commercial real estate, leasing, tenant relations, and property management operation
- Strong English and Arabic language skills (written and spoken)
Responsibilities
- Responsible for hosting on-site tours of properties to allow prospective tenants physically check the space.
- Demonstrate full knowledge on all aspects of each property and highlights interesting features or amenities of a property, background about the facility,
- Professionally and courteously handles all tenants’ inquiries, feedback, complaints or concerns. Ensures a high level of resident relations is maintained through regular contact and proactive attention to resident needs being maintenance issues or other concerns. Maintained the necessary contacts to handle emergency situations.
- Handles move outs of tenants by inspecting the unit, checking for damages and determining what portion of the security deposit will be returned to the tenant. Ensures the cleanses of the unit, repairing any damages and finding a new tenant.
- Ensures smooth and timely transition of new tenants and manages the process and paperwork.
- Ensures tenants’ files are consistent with URC policies and procedures and maintains a proper filing of all hard and soft copy documentation and correspondence.
- Creates and maintains a database of all past, current, and future tenants for archiving and records purposes.
- Inspects the property’s security standards, cleaning and maintenance issues and reports it to providers.
- Compiles and implements a weekly security, maintenance and cleaning checklists (AC, water, electricity, fire checks, etc.) and prepares a regular report for Line Manager.
- Responsible for inspecting the property prior to leasing and notes its condition prior to the tenants moving in.
- Ensures that all property repair and maintenance programs created by Line Manager are executed within budget, which will efficiently sustain a high level of resident satisfaction and aesthetic standards.
- Ensures all contractors and repair companies comply with the established health and safety policy, and immediately address any infractions, hazardous conditions, or damaged equipment.
- Performs other responsibilities and tasks as required or as directed by the Line Manager.