Job Description
To support the development and execution of organizational development and rewards policies, processes and systems to drive optimal organisational behaviour in line with the company’s values. Primary responsibilities include organization design, performance management, employee development, succession planning, employee engagement, compensation, benefits and variable pay management. Operational responsibilities include management of payroll and benefits administration processes, related HR systems and reporting requirements.
Skill Requirements
Bachelor’s degree in Business Administration.
Masters/MBA/ Professional certificates from as SHL, CIPD, SHRM or others will be added advantage.
Written and spoken English and Arabic is essential.
8-10 years of experience in HR and OD is required, with previous experience and knowledge of organizational behaviour, organization design, and training and development techniques.
Experience working with market-based pay structures and participating in salary surveys.
Knowledge of human resources information systems.
Knowledge of performance management and competency frameworks, design principles and application through the HR lifecycle is preferred.
Responsibilities
- Assists in the planning, development and implementation of HR strategy with a specific accountability for organizational development and rewards, including payroll and benefits administration.
- Controls and maintains a wide variety of performance and rewards data, including payroll budget and cost information (such as indemnity and leave provisions, salary, variable pay, employee share options etc.) for the purpose of ensuring the availability of documentation and compliance with established policies and procedures of URC and its Group Companies.
- Assists the HR Director in developing the annual HR budgets.
- Proposes enhancements and changes in HR policies, procedures and practices to improve employee experience, strengthen controls and automate processes.
- Designs, reviews and updates employee handbook as per policy changes. Generates periodic HR reports, analysis and other relevant information and trends, performing predictive analysis to support the decision-making process.
- Responsible for coordination of HR system enhancements, troubleshooting and related projects to ensure that all requirements are presented in a timely manner, solutions are tested, and collaboration with cross functional teams.
- Provides HR support services to the business and staff and serves as a point of contact for all HR activities and tasks related to performance management, employee development, succession planning, engagement, rewards, and HR systems.
Organization Development:
- Review, update and monitor Manpower Plan, update Organization Charts and HR systems accordingly.
- Develops and updates URC’s competency frameworks, supporting departments as required to ensure competencies are mapped to roles, reflected in job descriptions and performance evaluation templates.
- Supports development of and administers employee surveys; analyses and presents results to measure and recommended actions to improve employee satisfaction.
- Creates and implements a calendar of employee engagement initiatives and events in close collaboration with the Marketing department.
- Supports development of the succession planning program to develop, retain and maximize the utilization of high potential/performing employees.
- Develops career paths and guidelines for all departments and prepares employee development programs.
- Designs and implements development programs for high potential employees.
- Partners with Talent Acquisition and Development team on employer branding and managing succession planning, talent reviews, career development processes and to facilitate attraction, motivation and retention of talent.
- Supports and acts as backup in case of peak load, absence or unavailability for Talent Acquisition and Development team as and when requested.
Performance Management:
- Manages the performance planning, mid-year review and annual performance appraisal cycles; including systems administration, enhancement and improvement, preparing communications, conducting training, tracking and following through to completion.
- Generates performance reports and analytics; reviews and analyses performance data, identifying insights, trends etc.
- Develops KPI library, performance management tools and materials to support line management to deliver their performance management responsibilities; coaches and supports line managers.
- Manages and updates all appraisal, bonus, commissions and share options related HR documentation, reports, approvals, employees’ records through URC’s HR system by following established policies and procedures.
Rewards (Compensation and Benefits) Administration:
- Participates in annual compensation surveys and benchmarking exercises to obtain/prepare comparative reports analysing the competitiveness of URC’s compensation and benefits structure and policies.
- Supports development of innovative variable pay (STI and LTI) programs and policies that are competitive with the industry and compliant with the local labour laws.
- Reviews sales commissions calculations and update/maintain the commission statement per employee.
- Prepares variable pay disbursement models in line with company policy including annual bonus and salary review recommendations.
- Prepares recommendations, status change documentation, memos and communication letters for revision of contractual terms, salary adjustments or promotion for employees and updates them in URC’s HR system.
- Actively involved in providing support in performance and rewards related grievances, disciplinary actions, separations, policies and procedures queries etc.
- Reviews monthly payroll process and benefits administration (such as salary certificates, annual ticket, education allowance claims, etc.) as per established policies and procedures, ensuring that the payment is accurate and paid on time; and assumes end-to-end responsibility for the processes in the absence of the Payroll officer.
- Implements controls, procedures and reconciliation checks in the payroll processing and payments to ensure efficient flow, integrity and security of data, quality of delivery and compliance with standard processes.
- Performs other responsibilities and tasks as required or as directed by Reporting Manager.