Tenants Relations Executive/Senior Executive

Job Description

Responsible for maintaining an effective relationship between tenants and Marina World Management. Handles all tenants’ issues including screening process, tenants’ tour, move in, move out, complaints and maintenance. Provides direct administrative support to the Property Managers and SVP – Property Manager in maintaining proper filing and collection systems.

Skill Requirements

  • Bachelor’s degree in relevant field or Advance Diploma
  • Strong English and Arabic language skills (written and spoken)
  • 3 - 5 years Previous experience in commercial real estate sales and leasing

  • Responsible for hosting on-site tours of properties to allow prospective tenants physically check the space. They should be fully knowledgeable on all aspects of each property and highlights interesting features or amenities of a property, background about the facility, surrounding neighborhood amenities, playgrounds, swimming pools, and scenery.
  • Responsible for performing a consistent screening process by sorting through the prospective tenant applications, including running credit checks and criminal background checks to ensure they meet the company requirements.
  • Professionally and courteously handles all tenants’ inquiries, feedback, complaints, or concerns. Ensures a high level of resident relations is maintained through regular contact and proactive attention to resident needs being maintenance issues or other concerns. Should have the necessary contacts to handle emergency situations.
  • Handles move outs of tenants by inspecting the unit, checking for damages, and determining what portion of the security deposit will be returned to the tenant. Ensures the cleaning of the unit, repairing any damages and finding a new tenant.
  • Ensures smooth and timely transition of new tenants and manages the process and paperwork.
  • Ensures tenants’ files are consistent with URC policies and procedures, and maintains a proper filing of all hard and soft copy documentation and correspondence.
  • Creates and maintains a database of all past, current, and future tenants for archiving and records purposes.
  • Inspects the property’s security standards, cleaning and maintenance issues and reports it to providers.
  • Coordinates with Leasing Executives to ensure that all leases and renewal agreements are signed by the property owners or lesser in compliance with existing contracts and organization guidelines.
  • Compiles and implements a weekly security, maintenance and cleaning checklists (AC, water, electricity, fire checks, etc.) and prepares a regular report for Property Manager.
  • Responsible for inspecting the property prior to leasing and notes its condition prior to the tenants moving in.
  • Ensures that all property repair and maintenance programs created by Property Manager are executed within budget, which will efficiently sustain a high level of resident satisfaction and aesthetic standards.
  • Ensures all contractors and repair companies comply with the established health and safety policy, and immediately address any infractions, hazardous conditions, or damaged equipment.
  • Performs other responsibilities and tasks as required or as directed by the Property Manager.

Job Summary

  • Job Title Tenants Relations Executive/Senior Executive
  • Location Kuwait
  • Function Property Management & Leasing
  • Qualification Bachelors
  • Date Posted 21-07-2022
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